REFUND POLICY

For new users, we offer a 30-day money-back guarantee on your first subscription purchase.

• You can request a full refund within 30 days of your first payment.
• The guarantee applies once per user — subsequent renewals or re-subscriptions are not covered.
• Refunds are issued to the original payment method within 5–10 business days.

Subscriptions renew automatically unless cancelled before the renewal date. If you were charged for a renewal you did not intend:

• Email us within 7 days of the renewal charge and we'll process a refund, provided you have not used the service materially during that renewal period.
• After 7 days, renewals are generally non-refundable, but we review exceptional cases on request.

• Free trials that you cancelled after they converted to paid
• Add-on purchases you have already redeemed or downloaded
• Any promotional / discounted subscriptions marked "final sale"
• Refund requests made more than 30 days after the initial purchase (see the money-back guarantee above)

1. Email refunds@myhealthyfy.com from the address on your account.
2. Include the payment ID / order number from your receipt.
3. Tell us briefly why you'd like a refund — your feedback helps us improve.
4. We review requests within 2 business days and reply with a decision.

If you were charged twice for the same subscription, or a payment failed but the amount was debited, contact us immediately with the transaction ID. We refund duplicate/failed-transaction charges in full as a priority.

Please contact us before initiating a chargeback with your bank. Most issues can be resolved directly, and a chargeback may result in your account being suspended while it is investigated.

Questions about this policy? Email support@myhealthyfy.com and we'll help.